...
| Panel |
|---|
| panelIconId | atlassian-light_bulb_on |
|---|
| panelIcon | :light_bulb_on: |
|---|
| panelIconText | :light_bulb_on: |
|---|
| bgColor | #FFFAE6 |
|---|
|
TIP: You might need to change the hostname my.patientsknowbest.com depending on what API you are trying to reach. To get the relevant hostname consult our PKB API Network Connectivity page. |
Expected success output
| Code Block |
|---|
Trying 35.246.122.93...
Connected to my.patientsknowbest.com.
Escape character is '^]'.
Connection closed by foreign host. |
| Tip |
|---|
Presence of Connected to my.patientsknowbest.com. indicate success. |
Expected failure output
| Code Block |
|---|
Trying 35.246.122.93... |
| Warning |
|---|
Absence of Connected to my.patientsknowbest.com. indicates failure. |
Trouble shooting
There might be multiple reasons why above check failed.
...
| Code Block |
|---|
|
timeout 3 nmap my.patientsknowbest.com -p 443 |
Expected success output
| Code Block |
|---|
Starting Nmap 7.95 ( https://nmap.org ) at 2024-11-14 15:30 CET
Nmap scan report for my.patientsknowbest.com (35.246.122.93)
Host is up (0.018s latency).
rDNS record for 35.246.122.93: 93.122.246.35.bc.googleusercontent.com
PORT STATE SERVICE
443/tcp open https
Nmap done: 1 IP address (1 host up) scanned in 0.13 seconds |
| Tip |
|---|
443/tcp open https indicates that packets can reach our servers.
|
Expected failure outputs
Network error
| Code Block |
|---|
Starting Nmap 7.95 ( https://nmap.org ) at 2024-11-26 11:44 CET |
...
| Panel |
|---|
| panelIconId | 1f3c1 |
|---|
| panelIcon | :checkered_flag: |
|---|
| panelIconText | 🏁 |
|---|
| bgColor | #DEEBFF |
|---|
|
NEXT: Try to resolve the issue within your organization. |
We reject your traffic
| Panel |
|---|
| panelIconId | atlassian-light_bulb_on |
|---|
| panelIcon | :light_bulb_on: |
|---|
| panelIconText | :light_bulb_on: |
|---|
| bgColor | #FFFAE6 |
|---|
|
TIP: This failure should only happen for APIs where we implemented IP allow listing, such as HL7. |
...
| Panel |
|---|
| panelIconId | atlassian-light_bulb_on |
|---|
| panelIcon | :light_bulb_on: |
|---|
| panelIconText | :light_bulb_on: |
|---|
| bgColor | #FFFAE6 |
|---|
|
TIP: To request an IP address to be allowed through our firewalls, please contact integrations@patientsknowbest.com. The IP address to be whitelisted will be the IP address as presented to PKB once outside of your internal network. This is often the IP address once NAT’d. Please consider any failover IPs that you may need to whitelist also. Your network team will be able to help you determine the correct IP address. |
Server is down
| Code Block |
|---|
Starting Nmap 7.95 ( https://nmap.org ) at 2024-11-15 10:03 CET
Note: Host seems down. If it is really up, but blocking our ping probes, try -Pn
Nmap done: 1 IP address (0 hosts up) scanned in 3.02 seconds |
...
