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“Public information: GDPR does not inhibit use of data for coronavirus response. GDPR has a clause excepting work in the overwhelming public interest. No one should constrain work on responding to coronavirus due to data protection laws.” Matt Hancock - tweet, 18th March 2020.

This document has instructions for how to register patients at scale with speed to keep them out of hospitals.

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More information on collecting these email addresses can be found here.

To prime the patients, PKB recommends sending an explanatory email before your organisation invites them to PKB. PKB’s communications team can send out this email on behalf of your organisation to let patients know to expect a registration email. PKB has a template that explains to the patient the urgency of completing registration in light of COVID-19. PKB needs your organisation's approval, and a list of patient email addresses, so PKB can send the explanatory email.

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  1. Telephone clinics which are taking the place of their normal face to face appointments. As the patient is already verified at this point, a professional can manually add their email address to their PKB record to send them an invitation as outlined above. Please see step by step instructions here and a video demonstrating how to do this, here (to be provided 20/03/2020)

  2. As part of a 111 triage clinic. Please see more information here.

3. SMS invitations (Needs to utilise a partner for SMS)

Organisations can also use SMS numbers to invite patients with the utilisation of a partner who can generate PKB registration tokens. Please see here for more information.

4. Letters invitations (needs a hybrid mail partner)

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Other hybrid mail organisations can integrate with PKB to post similar letters and invite patients. PKB along with the hybrid mail partner deliver the full user registration workflow and project manage the integration together, requiring no additional trust-side resource after a PKB live site with records exists (see https://deploy.patientsknowbest.com/reg/letters Letters Mass Registration of Patients).