PKB are lucky to work with incredible, visionary healthcare professionals as customers, many of whom have become colleagues who use our system and guide us to improve it. The training workstream is where we plan and deliver our commitment to training these users via in-person sessions and online sessions, providing a train-the-trainer model and free online resource for testing knowledge which can be used as a reference in the future.
Organisation Training Team
PKB will train the Organisations Training Team/Trainer on all aspects of PKB, walking them through the organisation and team setup and giving them a deep dive into each of the roles in PKB. This will occur during the four training sessions provided by the PKB Success Project Manager, two hours in the first week after the clinical transformation workstream kick-off and two in the second week.
The Success Project Manager will support the Training Team/Trainer with the first training sessions for the Organisation Admin Team and the Patient Record Team coordinators.
More comprehensive training for professionals, the user types who view and interact with patient records and administered teams will be trained by the training team/trainer, supported by our online manual, FAQs, videos and PKB's free online training tool Tribal Habits.
What's included in this toolkit:
Training Overview: For an organisation-wide rollout, all of the staff should be trained.
Train the Trainer Model Training: how and what PKB provides to training teams so they can deliver ongoing training to their staff.
Role Specific Functionalities: These include Org Admin, Coordinator, and Professional roles.
Online courses: PKB's e-learning tool to support in-person training.
Post Training Emails: Key information, along with tips and tricks, is sent to staff after completing training.
Data Protection Advice: Why is personal information used to register with your account?