We know that healthcare professionals drive the success of a patient portal. For a patient, their care team telling them about PKB is a more powerful message than one we can ever give. We are lucky to work with incredible, visionary healthcare professionals as customers and , many of whom have become colleagues , who use our system and guide us to improve it. The training workstream is where we plan and deliver our commitment to training these users , via in-person sessions , and online sessions, providing a train-the-trainer model , or with our and free online resource for testing knowledge and which can be used as a reference in the future.
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PKB will train the Organisations Training Team/Trainer on all aspects of PKB, walking them through the Organisation organisation and team set ups setup and giving them a deep dive into each of the roles in PKB. This will take place occur during the four hours of training sessions provided by the PKB Success Project Manager, two hours in the first week after the Clinical clinical transformation workstream kick-off and two in the second week.
PKB The Success project manager Project Manager will support the Training Team/Trainer with the first training sessions for the Organisation Admin Team and the Patient Record Team coordinators.
Wider More comprehensive training for professionals, the user type types who views view and interacts interact with patient records and administered teams will be trained by the training team/trainer, supported by our online manual, FAQs, videos and PKB's free online training tool LessonlyTribal Habits.
What's included in this toolkit:
Training Overview: for a TrustFor an organisation-wide roll outrollout, training of all of the staff should be trained.
Train the Trainer Model Training: how and what PKB provides to training teams so they can deliver ongoing training to their staff.
Roles Role Specific Functionalities: which These include Org Admin, Coordinator, and Professional roles.
Online courses: PKB's e-learning tool used to support in-person training.
Post Training Emails: key information Key information, along with tips and tricks, is sent to staff after completing training, with tips and tricks.
Data Protection Advice: why Why is personal information is used to register with your account?