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Patients Know Best (PKB) has been used by different Orthopaedic teams, from post-operative care, physio, pain and rheumatology teams for many years to better manage their cohort of patients.
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Patients have access to message their healthcare team(saving time on the phone)
The Admin team can triage messages. Either resolving or passing onto another speciality team
Universal Messaging is the ability for patients to message clinical and non-clinical teams
Team-based messaging allows teams to automatically receive secure messages and consultations questionnaires as a group rather than as individuals
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Library
Disease and condition information with advice and resources
Treatment plans, for example, a rehab program with videos and advice a patient needs to watch and read each week
Rehabilitation information
Advice on Living well, including exercise, healthy eating, quitting smoking and alcohol recommendations
Details and links to National and local support groups and website
Professional alliance information
Treatments options for orthopaedic conditions and pain management
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Living Well for Longer
Condition information and resource care plans
Orthopaedic monitoring condition plan (here is an example of a cardiology monitoring care plan)
Mental health wellbeing information and resource
Rehab, physical activity and musculoskeletal health
Generic support care plans from physiotherapy, podiatry, occupational therapy, orthotics teams
Enhanced recovery care plan
Osteoarthritis Care Plan Template
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There are a number of other orthopaedic care plan templates that have been created for teams, a list of them are below. If you would like to see them in full please ask your Success PM.
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Annual Review and Flare-Up Questionnaires
MSK-HQ short questionnaire
Symptoms and Quality of life questionnaire
Pain questionnaire
Add and view data
Patients can view hospitals and GP data where integration with PKB has been set up
Data can include blood tests, x-ray reports, clinic and appointment letters, appointments and discharge summaries
Patients can add information themselves, including operations and conditions
Patients can track key measurements and add any symptoms related to their orthopaedic condition
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Individualised care plans
Appropriate resource library specific to the patient’s condition
Timely and flexible messaging between patients and team
Digital appointment letters and appointments
Access to laboratory results
Symptom and measurement tracker
National quality of life questionnaires
Digital consent
Completion of consultations and PROMsPROM questionnaires
The ability for hospital PAS to add patients to the relevant team in PKB (i.e. pain/surgical/rehab team)
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The workflow below shows how PKB can be used in preop and post-operative assessments by giving patients access to their PKB record using the care plan and consultation questionnaires functionality.
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Workflow for orthopaedic consent
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The team are working with patients with Osteoarthritis and Fibromyalgia as part of a study to see how the use of a PHR helps improve patient outcomes. The team are using consultations questionnairess and library resources to support patients living with long-term pain. This includes access to resources about their condition, exercises, sleep hygiene, goal setting and the ability for patients to upload their own health data such as measurements, and to respond to questionnaires.
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Rheumatology Team seeing cost benefits: using PKB to streamline processes
8 Week Orthopaedic Prehabilitation Plan preoperative care plan
Consent care plan templates: how to do informed consent through a PKB care plan before surgery
ACL Reconstruction Proforma care plan template: enhance recovery care plan for orthopaedic patients in hospital and post-discharge
PKB making a big difference to rheumatology patients: giving patients access to their blood results and clinical documents
Pre-clinic consultation: (coming soon)
Peri-operative specialty team: how PKB can be used pre and post-operatively
University Hospitals of Derby and Burton NHS Foundation Trust Dermatology: Using messaging and pre-appointment consultations questionnaires to decrease the number of phone calls, saving both patient and clinician time.
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