Finding the questionnaires page
Understanding the questionnaires page
The questionnaires page is designed to allow you to send questionnaires to all patients at once (rather than having to do this in each individual record), as well as being able to download the data from completed questionnaires.
How do I send a questionnaire to every patients in my team?
To send a questionnaire to every patient in a team, click ‘Send questionnaire’ on the questionnaire page, select the correct questionnaire and click ‘Start’ to send this to all patients.
The questionnaire will be sent to all patients in the team. Patients that have registered and unregistered patients with an email address in their record will receive an email notification.
How do I send a questionnaire to one patient?
To send a questionnaire when viewing the patient record, click on the ‘Events & Messages’ tab, click ‘Send questionnaire.’ Choose the questionnaire from the drop down, and select 'Start'. A questionnaire can also be sent to one patient from the 'Patient search' page. Search for the patient, then click on 'Send questionnaire'. Choose the questionnaire from the drop down, and select 'Start'.
The patient will receive an email notification prompting them to complete the questionnaire. Once they have completed it, you will receive an email with a link to read the answers. You can also view completed questionnaires on the 'Messages' screen.
How do I download questionnaire responses?
Go to the Questionnaires page. This will list all questionnaires that have been sent out to patients from your team. To download the responses, select which identifier you want to use to anonymise the data, and the file will download to your device.
Which identifiers can I select?
When you download the questionnaire export you can decide which identifier you want to include. The options are:
With NHS numbers - this will include the patients NHS number next to their responses
With organisation level IDs - this will include the patients local ID assigned by the organisation
With both - this will include the patients NHS number and their organisation level ID next to their responses
With none - this will download the questionnaire responses with no patient identifiers
What is included in the questionnaire exports?
The export downloads as a CSV file which contains every instance of the specific questionnaire (that has been completed), with a row for each set of responses and columns for every question.
The first few columns are always included in the download. These are:
Age -patient's age
Gender - patient's gender
Date completed - the date the patient submitted their questionnaire response
Date requested - the date the patient was sent the questionnaire (or started the questionnaire themselves)
Requested by - this is who sent out the questionnaire. If the patient's name displays here it means they started the questionnaire themselves, without it being sent to them.
If you have selected to download the questionnaire with patient identifiers, these will also be included in the first columns of the CSV file.
The remaining columns are the questions in the questionnaire, so you can easily see each patient's response.
Why do I have blank rows in my questionnaire response exports?
If a patient has not completed the questionnaire, we still include them in the export. They will have no data in the 'Date completed' column, or the question columns. This will allow you to easily see which patients you do not have responses from.
Why is a patient included multiple times in the export?
We include each instance of a completed questionnaire. If a patient has completed the questionnaire multiple times, they will be included multiple times in the export.
Why is my questionnaire no longer available?
Questionnaires that are no longer needed can be hidden by PKB should it be requested. This may mean that a questionnaire you have previously sent to a patient is no longer available to be sent out and will not appear in the questionnaire drop down box. PKB can however, make the questionnaire visible again, should you require it.