Following instruction on this page you can test if your network traffic can flow both ways between your host and our servers.
On the host that runs your service run the next command:
echo quit | timeout 3 telnet my.patientsknowbest.com 443
Above command will try for three seconds to connect to one of our servers (my.patientsknowbest.com).
You might need to change the hostname my.patientsknowbest.com depending on what API you are trying to reach. For exact consult our PKB API Network Connectivity page.
Expected success output
Trying 35.246.122.93... Connected to my.patientsknowbest.com. Escape character is '^]'. Connection closed by foreign host.
Presence of Connected to my.patientsknowbest.com. indicate success.
IP allow listing
in house firewall settings