Break the glass

What is 'Break the glass'?

'Break the glass' allows a professional to see a patient's record without consent. This is for emergency situations when the patient lacks the capacity to consent (e.g the patient is unconscious) and the professional's clinical judgement is that the patient's safety requires the professional to see the record.

How does someone break the glass?

When a professional clicks 'Ask for access' one option they will be presented with is to break the glass. For more information, please click here.

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Breaking the glass as a Professional

How can I see who has used ‘Break the glass’?

We generate reports on Tableau for you to access who has broken the glass. To be granted access, please contact your success team member who will do this for you. This report will give you:

• The email address of professionals who have broken the glass

• The PKB IDs of the patients they have accessed via Break the glass

• The data and time the professional accessed the patient record

Patients are also able to view who has granted themselves emergency access to their record via the Access Log.

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The ‘Access log’ tab on the Sharing page of a patient’s record