Introduction

PKB is providing mental health teams and service users a secure platform to view their health and care records, access information about their treatment plans, review medication details, and communicate with their care team, all of which can be made accessible via the NHS App (more information available here). Greater visibility and control over a person's health and care information enable individuals to participate actively in decision-making and self-management through enhanced engagement. To read more about how PKB is the solution for many teams and organisations scroll below.

Core features

Some of the core features teams use in PKB to support mental health service delivery include:

Mental Health Organisation rollout of PKB

In 2021, Sussex Partnership NHS Foundation Trust started using PKB, to enable their service users to access their mental and physical health records whenever they needed them, in one place. Importantly, it also allowed them to choose to share parts of their record with others involved in their care, including their GP, other NHS Trusts, care workers, friends and family carers.

Below is what they've achieved:

• All active adult users have been added to PKB

• Over 50,000 records created

• Part of a Multi Organisation Network

• 34% of patients registered 

• 76% by NHS login

Clinical input

• Care plans - any service users with a care plan will see this in their PKB record in PDF format

• Care Notes integration with PKB gives services users access to their 'My care and safety care plan'

• The Care plan is created, completed and published in Care Notes and sent to PKB

• Creating patient PKB records via integration, demographics

• Care Notes do a demographic update or the support team is trained to add patient's emails manually

• Sharing data within the network they are part of

• PKB process in place to document the privacy label changes

• Appointment letters, appointments, and care plans are all under the mental health privacy label

• Treating the data the same as general health

• Giving patients access to their data was the driving force

• Recall questionnaire through an API

Key features 

There are key PKB features all mental health services can use with their cohort to capture and view data. A list of them is below.

NHS App

Information from healthcare providers can be accessible via PKB’s web solution and via PKB’s jump off points in the NHS App; 

Questionnaires 

Patients can initiate a questionnaire by clicking Start Questionnaire on their homepage or directly within the NHS App. Once completed, the questionnaire can be sent to a professional or team.

Teams using the questionnaire tool can ensure the outcome of clinical reviews is recorded, and the patient has a copy. Teams can also identify patients suitable for virtual appointments or PIFU.

New Advanced Questionnaires 

PKB's advanced questionnaire functionality

The features include:

• Scoring and calculations

• Branching, allowing patients to complete the parts of the questionnaire that are relevant to them

• Coded fields questionnaires can be mapped to clinical codes

• Patients can save drafts

• Send questionnaires to patients who aren’t registered or already in your team

PKB’s new advanced questionnaire functionality and automated scoring of assessments will be provided, and coded questionnaire responses will be mapped to the patient's graphed measurement section, making it easier for patients and their healthcare collaborators to understand any trends and progress of deterioration as assessments take place over a period of time.  

Care plan Templates

PKB has a general care plan toolkitand there are several mental health-specific care plans that are already in use by our mental health user base such as:  

• Me and My Goals with Physical Health Check

• My Care and Safety Plan 

• Depression and Anxiety Monitoring Care Plan

• Bipolar disorder: Is Valproate The Right Treatment For Me? (NHSE decision support tools care plan converted into a PKB care plan

Comms Examples

Sussex Partnership NHS Foundation Trust Web page gives patients information and a link to register with their PKB record via the NHS login. https://www.sussexpartnership.nhs.uk/my-health-and-care-record

The below tri-leaflet is also sent to the patient alongside clinical or appointment letters.

Further information

• How to capture digital outcome measures in PKB: examples outcome measure questionnaire templates and workflow

• Severe mental illness: using PKB to provide a digital recovery platform

• Mental Health questionnaire templates: examples of questionnaires used by mental health teams

• Mental Health care plan template: example of a care plan used by a mental health team

• A digital recovery platform for severe mental illness: NHSX Digital Playbook using PKB as the digital solution for the severely mentally ill

• Video testimonial of a patient on a waiting list for CBT: given PKB so he could independently act on this advice at home whilst waiting for this therapy to start

• Video testimonial of a patient with long term mental health and physical health conditions: didn’t feel in control of their own health and struggled to communicate her background and needs.