Why

Collecting patient-reported outcome measures (PROMs) is essential for providing patient-centred care and ensuring treatment plans are tailored to patients' and service users' needs and experiences. Monitoring these measures helps healthcare teams assess the effectiveness of interventions, improve service quality, and foster a collaborative care environment.

What

PKB's digital questionnaire functionality allows teams and organisations to streamline the collection of PROMs, eliminating the inefficiencies of traditional paper-based methods. PKB questionnaires improve data accuracy and accessibility and enable real-time insights, enhancing the ability to make informed clinical and service-level decisions.

How to Create Outcome Measures

PKB works with teams to create the content needed for the rollout of PKB in their service.

PKB has a library of questionnaires and care plan templates created by other customers that can be amended. New questionnaire templates can be made via the PKB request questionnaire process. Before creating anything new, it's helpful to look through the outcome measure questionnaire templates further down this page.

Complete a Questionnaire

Service users can initiate a questionnaire by clicking Start Consultation on their homepage or directly within the NHS App. Once completed, the questionnaire can be sent to a professional or team.

Teams can also use PKB’s FHIR trigger API to automate sending questionnaires to service users and they can use PKB’s FHIR API to extract completed responses back into their Organisation's electronic patient record (EPR) for review.

Advanced Questionnaires

Organisations can use PKB’s new advanced questionnaire functionality. The features include:

• Scoring and calculations

• Branching, allowing patients to complete the parts of the questionnaire that are relevant to them

• Coded field questionnaires can be mapped to clinical codes

• Patients can save drafts

• Send questionnaires to patients who aren’t registered or already in your team.

Outcome Measure Questionnaire Templates

Key objectives

The PKB questionnaire function delivers digital outcome measures to service users. The goal is to improve person-centred care and ensure appropriate and evidence-based care. Improvements can be seen pre, during, and post-treatment.

Outcome measures

To use digital outcome measures routinely throughout treatment to deliver appropriate and effective care to service users.

Current Baselines

All outcome measures are done on paper, and patients don’t get copies. It also relies on in-person appointments to complete outcome measure questionnaires.

Workflow

Open

ReQol 20 Questionnaire Template

Open

ReQol 10 Questionnaire Template

PREOM Visual Scale Questionnaire Template

EQ - 5D Questionnaire Template

Outcome Measure Use Cases

Sussex Partnership NHS Foundation Trust (SPFT)

PKB has been used as an ICS-wide PHR solution across Sussex for a number of years, enabling citizens to have a single, aggregated record to access both their mental and physical health data. 

Within the SPFT service users have access to care plans, such as ‘My Care and Safety Plan, appointment details, letters and questionnaires.

SPFT are also using PKB’s questionnaires with the FHIR trigger and Extract APIs to automatically send ReQol 10 and ReQol 20 questionnaires.  Service users complete the outcome questionnaire and the completed questionnaire is extracted back into the Trust’s EPR for clinicians to review in their clinical system. 

Teams are rolling out PKB to support the capture of outcome measures and wider clinical transformation. 

North East London 

Since 2020, PKB has been used across North East London as a dedicated recovery tool for service users with severe mental illnesses with a focus on preventing service users from reaching crisis stage. 

The programme of work is leading integrated care as data is exchanged across primary care, secondary care and voluntary care organisations.

Service users complete patient-rated outcomes measures (PROMS) Dialog and ReQol10 in their PKB record and completed questionnaires are reviewed by their healthcare team.

The key PKB features they are using are,

• Send secure messages to healthcare professionals

• Care plans to document their recovery goals to support their transition from different services and support independent living. 

• Share their PKB record with whoever needs access, ensuring service users do not need to repeat their stories.

• Access information around Personal Health Budgets.

The service was the winner of an HSJ award in 2021 as well as having a published NHS X digital playbook here.