Patients Know Best (PKB) assists teams across all specialities in providing care to their patients through secure messaging, care plans, a library of content, and questionnaires/consultations. This empowers patients to access their healthcare data in their Personal Health Records and communicate with their healthcare team.
In this section, PKB will illustrate how teams utilise the platform in various disease areas and the workflows designed to support both patients and clinical pathways.
For assistance creating a new patient pathway, please get in touch with your Success PM.
Speciality areas
How PKB is being used in different clinical settings to improve patient outcomes and support them to better self-manage their condition while also saving money and clinicians time. Each page includes workflows, content and relevant case studies.
Appointment Management: rescheduling appointments
Cardiology: to monitor conditions like heart failure and high blood pressure
Consent: improving informed consent before a procedure or operation
Dermatology: improving clinical pathways for Dermatology patients
Diabetes: used in the prevention, early diagnosis and treatment
/wiki/spaces/TECHNOLOGY/pages/2136735764: how to deploy the next generation of medication staff
eMeet and Greet: digital letters to patients letting them know their referral has been received, including PKBs enhanced eMeet and Greet solution
Gastroenterology: allow patients to track and monitor their IBD condition, saving hospital days
Maternity: giving expected mothers access to digital care plans, their data and midwife
Mental health: giving services users access to their data via an organisation roll out of PKB and the Severe mental illness
Oncology: including colorectal cancer teams
Orthopaedics: used in pre and post-operative, physio and rheumatology
Outpatient Optimisation: how PKB can reduce missed appointments, reduce phone calls, support the implementation of a digital pre-assessment pathway
Paediatrics: giving parents access to their child's data and team, including paediatric epilepsy
Peri-Operative teams: how PKB is used in the time around an operation, including how to do post-operative follow up, informed consent and peri-operative care plans
PIFU pathway: how PKB supports and empowers patients to manage their own conditions and enables shared data
Physiotherapy: coming soon
Podiatry: coming soon
Primary Care / General Practice: how to role out PKB in GP practices
Prostate: coming soon
Respiratory: giving patients access to information and data and improving communication
Remote care anywhere: various remote consultation tools can be used by the NHS
Renal: The UK Kidney Association partnership allows patients access to their previous and future renal data in PKB
Sexual Health: reducing clinic appointments and improving patient experience
Virtual Wards: how PKB can be used to manage patients
Waitlist Validation: how PKB supports trusts to validate patients on waiting lists