Patients Know Best (PKB) assists teams across all specialities in providing care to their patients through secure messaging, care plans, a library of content, and questionnaires/consultations. This empowers patients to access their healthcare data in their Personal Health Records and communicate with their healthcare team.
In this section, PKB will illustrate how teams utilise the platform in various disease areas and the workflows designed to support both patients and clinical pathways.
For assistance creating a new patient pathway, please get in touch with your Success PM.
Speciality areas
How PKB is being used in different clinical settings to improve patient outcomes and support them to better self-manage their condition while also saving money and clinicians time. Each page includes workflows, content and relevant case studies.
Appointment Management: facilitating the rescheduling of appointments
Cardiology: for monitoring conditions such as heart failure and high blood pressure
Consent: enhancing informed consent before a procedure or operation
Dermatology: improving clinical pathways for dermatology patients
Diabetes: used in prevention, early diagnosis, and treatment
Education: deploying the next generation of medication staff
eMeet and Greet: notifying patients about their referral status through digital letters, including PKB's enhanced eMeet and Greet solution
Gastroenterology: allowing patients to track and monitor their IBD condition, reducing hospital stays
Maternity: providing expected mothers access to digital care plans, their data, and midwife support
Mental health: giving services users access to their data via an organisation roll out of PKB and the Severe mental illness
Oncology: including colorectal cancer teams
Orthopaedics: used in pre and post-operative, physio and rheumatology
Outpatient Optimisation: how PKB can reduce missed appointments, reduce phone calls, support the implementation of a digital pre-assessment pathway
Paediatrics: giving parents access to their child's data and team, including paediatric epilepsy
Peri-Operative teams: how PKB is used in the time around an operation, including how to do
Post-operative videos, informed consent and peri-operative care plans
Patient Initiated Follow Up (PIFU): how PKB supports and empowers patients to manage their own conditions and enables shared data
Physiotherapy: supporting prehabilitation and rehabilitation pathways
Primary Care / General Practice: implementation of PKB in GP practices
Respiratory: providing patients with access to information and data, and improving communication
Remote care anywhere: various remote consultation tools used by the NHS
Renal: partnership with the UK Kidney Association allows patients access to their previous and future renal data in PKB
Sexual Health: reducing clinic appointments and improving patient experience
Virtual Wards: utilizing PKB for managing patients
Waitlist Validation: how PKB supports organisations to validate waiting list patients
Waiting well: prehab, staying well while waiting for surgery/treatment, including resources and information to check the patient’s situation