Patient volunteers' guide
How to register
The admin team at your university will invite you by email to register - look out for an email from Patients Know Best with a link (you might want to check your Junk inbox).
Click and follow the link in the email invitation to go to the registration page.
Click on the Privacy Policy and User Agreement to read, tick the boxes to accept and click “Continue”.
Confirm your Date of Birth on the screen and fill out the rest of your details.
Choose a good password; select a security question and type in your answer. You will need to remember this if you ever need to reset your password.
Click the 'Next' button to complete the registration and you will be redirected to the login page. To login, type in your email address and your password.
Your account is now active!
The link in your email will never expire - you can always use it to register. If you lose or delete the email, the team who invited you can send an email reminder which will resend you the link.
How to login for the first time
Navigate to edu.patientsknowbest.com and enter your email and password you set up when you registered.
The first time you log in, you will see information about the privacy labels Patients Know Best use to keep your private information confidential.
The next screen will allow you to determine which record types the school team can see - you don’t need to do anything as the “default” permissions are pre-selected.
Click “Save and continue to Patients Know Best”.
How to login subsequently
Navigate to edu.patientsknowbest.com and enter your email address and password.
You will now be taken to your PKB Record homepage.
How to reset your password
If you forget your password, navigate to edu.patientsknowbest.com and click on the “forgot password” link on the login page.
You will receive an email with a link to reset your password.
Click the link and fill in the requested details - this will be your name, date of birth, postcode and security question.
Click next.
Enter a new password and type it a second time to confirm.
Click next.
Your password has been reset and you can now log in.
If you cannot remember your security question:
If you cannot remember your security question or the above password reset form doesn’t work for you, you can ask the team at the university you work with to send you a password reset link via email.
You will receive an email containing a password reset link, which will take you to a page to create a new password and security question.