Patients Know Best (PKB) assists teams across all specialities in providing care to their patients through secure messaging, care plans, a library of content, and questionnaires/consultations. This empowers patients to access their healthcare data in their Personal Health Records and communicate with their healthcare team.
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How PKB is being used in different clinical settings to improve patient outcomes and support them to better self-manage their condition while also saving money and clinicians time. Each page includes workflows, content and relevant case studies.
Appointment Management: facilitating the rescheduling of appointments
Cardiology: for monitoring conditions such as heart failure and high blood pressure
Consent: enhancing informed consent before a procedure or operation
Dermatology: improving clinical pathways for dermatology patients
Diabetes: used in prevention, early diagnosis, and treatment
Education: deploying the next generation of medication staff
eMeet and Greet: notifying patients about their referral status through digital letters, including PKB's enhanced eMeet and Greet solution
Gastroenterology: allowing patients to track and monitor their IBD condition, reducing hospital stays
Learning difficulties:
Maternity: providing expected mothers access to digital care plans, their data, and midwife support
Mental health: giving services users access to their data via an organisation roll out of PKB and the Severe mental illness
Oncology: including colorectal cancer teamshow Somerset cancer register and PKB working together and oncology consent care plans
Orthopaedics: used in pre and post-operative, physio and rheumatology
Outpatient Optimisation: how PKB can reduce missed appointments, reduce phone calls, support the implementation of a digital pre-assessment pathway
Paediatrics: giving parents access to their child's data and team, including paediatric epilepsy
Peri-Operative teams: how PKB is used in the time around an operation, including how to do
Post-operative videosDigital Personalised Videos, used post operatively, informed consent and peri-operative care plans
Patient Initiated Follow Up (PIFU): how PKB supports and empowers patients to manage their own conditions and enables shared data
Physiotherapy: supporting prehabilitation and rehabilitation pathways
Primary Care / General Practice: implementation of PKB in GP practices
Respiratory: providing patients with access to information and data, and improving communication
Remote care anywhere: various remote consultation tools used by the NHS
Renal: partnership with the UK Kidney Association allows patients access to their previous and future renal data in PKB
Sexual Health: reducing clinic appointments and improving patient experience
Virtual Wards: utilizing PKB for managing patients
Waitlist Validation: how PKB supports organisations to validate waiting list patients
Waiting well: prehab, staying well while waiting for surgery/treatment, including resources and information to check the patient’s situation
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