PKB has successful, sustainable relationships with our customers. This enables us to design and deliver deployments that achieve the planned benefits and outcomes, allowing the work to continue for the long term and truly changing healthcare and empowering patients.

The sustainability workstream allows organisations to monitor and evaluate their rollout of PKB. Our Account Managers will work with you to manage regular reviews throughout the life of the contract, reviewing progress against agreed objectives and working collaboratively to evidence the value of delivery to both patients and clinicians.

Outside of direct contract delivery, the PKB Account Management team will also share updates from other regions using PKB and discuss initiatives that have worked, challenges being faced and lessons learnt from these activities.

What's included:

• How PKB can support National pathway priorities: PIFU, Waitlist Validation, Outpatient Optimisation, Perioperative, Waiting well, eMeet and Greet and eMeet and Greet Enhanced

• PKB Perioperative pathway: how PKB is the digital solution at every stage of the periop pathway

• Reduce DNAs with PKB: improving patient communication and access to information, provide insights and cut costs.

• Benefits of sharing test results:  including Sussex benefits of releasing results

• Benefits of sharing letters in PKB: cost and environmental benefits of sharing letters digitally

• Benefits of sharing radiography reports in PKB: allow patients and clinicians easy access to data

• Benefits tracking: gather baseline metrics, establish clear objectives, and work towards achieving successful outcomes

• Metric collection: Defining necessary metrics and questions based on organisational focus.

• Outcomes and Business Case: how to evaluate your service's use of PKB

• Statistics: PKB usage and reports per team and organisation

• Case Study Template: guidelines to help create a case study promoting best use of PKB

• Patient feedback: what is the focus of the form, and what do you want to use the data, including example questions to ask

• PKB blogs: for updates and news