Benefits Tracking
- Hannah Johnson-Keck
- 1 Why
- 2 What
- 3 How
- 4 Benefits
- 5 Tracking benefits
- 6 Stats
- 7 Case studies
- 8 Further information
Why
Tracking the benefits of implementing PKB enables organisations to measure the impact on productivity and supports future business cases. It also helps identify areas for improvement, optimise PKB's usage, and provide tangible evidence for the value PKB to the organisation, professionals, and patients.
What
PKB supports organisations working with us to track benefits such as patient outcomes, satisfaction levels, and operational efficiencies. Our stats reports and data also provide evidence of cost-saving outcomes and improvements in care delivery through initiatives like PIFU or eMeet and Greet.
How
Collect metrics, set goals, deliver outcomes
Collect data, satisfaction surveys, and operational metrics before implementing PKB in the organisation or team. Referring back to the business case, checking organisation initiatives before collecting metrics and setting goals for the use of PKB. Align PKB features with the metrics that need to be taken, i.e. phone calls or DNA rates, so the data can be analysed to evaluate the impact of PKB implementation.
PKB Success PM will regularly share stats and project reports with the project team, and track benefits and goals continuously throughout the rollout.
Benefits
Areas customers have identified PKB can impact and creative efficiencies
Reduce DNAs
Reduce/manage waiting lists
Reduce unnecessary phonecalls
Eliminate or reduce time for Face-to-Face appointments
Reduce the need for follow-up appointments
Reduce letters/print
Environmentally friendly practices
Improved patient outcomes
Enhanced experiences for both patients and professionals
Reduction of administrative costs and burdens
Minimisation of phone calls
Shortened appointment times
Benefits realised
The hard savings that come from the above are:
Clinical & administrative time savings
Hard cash savings (e.g. eliminating postage)
Environmental carbon footprint savings (CO2)
Improved patient experience
Improved patient outcomes
Tracking benefits
Tracking the benefits allows organisations to assess the impact of PKB as a Personal Health Record. It provides concrete data to measure whether PKB is achieving its intended objectives, such as improving patient outcomes, enhancing care coordination, or reducing costs.
By monitoring benefits, organisations can make informed decisions about the expansion of PKB within the organisation.
It enables organisations to identify areas for improvement and optimise the use of PKB to maximise its potential benefits. Analyzing data on patient outcomes, satisfaction levels, and reduction of administrative and operational costs helps enhance the quality of care delivery.
Stats
Statistical Data and Reports
The PKB Success project manager (PM) attached to the organisation will send the project team a regular stats report on the organisation's progress, including records created, registration numbers, and engagement stats. Access to these reports can be provided by the Success PM, who will give you access to a number of reports, including the weekly project report. Instructions on how to use the statistics reports are in the PKB manual here.
Case studies
Harrogate and District NHS Foundation Trust
Transformed post-operative follow-up with PKB messaging.
50% reduction in follow-up appointments
112 clinical hours saved = 28 additional theatres pa
Sussex Health and Care Partnership
The first organisation to implement eMeet and Greet
80% read rate within 48 hours
7% registration rate increase
Reported calls down
Swansea Bay University Health Board
Transforming the face of traditional dermatology services
75% reduction in follow up appointments
264 appointments saved from 88 patients
57% of patients actively engaging
Hywel Dda Health Board
560 people moved to remote management
Reduced in-clinic visits
Expanding to full Joint School
Further information
Metrics collection for a PKB rollout: what metrics do you need to gather and what questions do you need to answer
Benefit Prerequisite Questions: helping focus benefits into realisation