This page is intended to assist organisations in implementing the roll out of PKB, facilitating the adoption of the new service model with a specific emphasis on digital care pathways for patients and staff. Additionally, it addresses establishing a comprehensive record for each patient, granting them access to data, care plans, and the capability to communicate with their hospital teams.

PKB has a range of capabilities that can support different workflows and pathways to engage patients at various stages of their care, helping to maximise resources and free up capacity to increase capacity.

PKB allows organisations to share essential information with patients, giving them access to critical data when they first log in. Patients can access messaging speciality and admin teams, a resource library, care plans, and questionnaires. Depending on what integration feed the trust has decided on; patients will have access to laboratory results, radiography results, appointments and appointment letters, clinics, and discharge letters. 

PKB allows patients to input their own data that can help inform the pathways a patient is on and, in turn, empowers patients to take greater ownership of their care.  It can be accessed by patients and professionals anywhere and at any time, allowing for digital interaction to occur early on and at key points in a patient’s journey.

What’s involved in an Organisation-level Go Live

• Create all patient records in the PRT (Patient Record Team) (via HL7)

  • The PRT is where all patient's records are created and is set up to have no access to patient data by default . This means professionals in the Org cannot see any data in a patient's PKB record until the patient is added to the speciality team.

• Turn on data feeds (via HL7).  Patient records start to get data from the organisation's integration with PKB ready for when they  register 

• Comms sent to patients and staff, including details on how to register, features and data included

• Record benefits and Goals, including pre-go live metrics

• Links and files added to the Org’s Central Library 

• Central care plan and questionnaires added to the PRT

• Trust /organisation welcome message added

• Invite professionals 

• Turn on universal messaging for admin teams

• Invite patients to register 

Key features 

Key PKB features an organisation will want to use are universal messaging, the library, care plans, consultations/questionnaires, and sharing test results with patients.

Universal Messaging

• Clinical and non-clinical roots for patients to message teams

Open

Central Library 

• The PRT should  include a wealth of information including, links about the trust, newsletters, maps, generic appointment information, and information on  waiting well

• The PALS team need to have their  own support library

Open

Data

• Lab results, radiography results, appointments, appointment letters, clinic letters, discharge summaries

Care plans

• Decision support tools for elective recovery and generic disease care plans to engage and educate patients to self-manage ongoing and new healthcare needs.

For more information on how to roll out PKB at scale in your Organisation please contact the PKB Success PM.