Andalucia

Owned by Federica Andreoni
Last updated: Nov 19, 2024
5 min read

History

ClicSalud+ serves as a virtual health management platform for residents with public health coverage in Andalusia, offering access to personal health information and the ability to manage appointments online. The platform ensures secure data transmission and user authentication through advanced technologies.

Originally launched in 2002 under the name InterSAS, ClicSalud+ was designed as a patient portal to improve user access to health information within the Andalusian Public Health System. It integrates with DIRAYA, the regional Electronic Health Record (EHR) system, which consolidates all essential patient information—including administrative details, appointments, and clinical records—into a unified profile. This profile is accessible at any point of care, whether in an emergency room or hospital setting.

The integration of ClicSalud+ with these systems ensures that the data provided is up-to-date and that any user updates are promptly reflected across all associated information systems.

Access to these services requires user authentication. While some services can be accessed by providing personal details, others—due to their sensitive nature—require the use of a digital certificate.

(Servicio Andaluz de Salud, n.d).

Features

ClicSalud+ currently offers a range of features, enabling patients to log in to access their health records, manage appointments, and request prescriptions. Notably, patients can use the following sections:

  • Health agenda:

    • Request primary care appointments.

    • Reschedule or cancel certain types of upcoming appointments, as well as view a list of past ones.

    • Check their position on the surgical waiting list.

    •  

  • Health:

    • View information on medical conditions and allergies.

    • Access COVID-19 certificates.

    • Review medication and prescriptions.

    • Access clinical reports, such as admission records, hospitalisations, outpatient consultations, and discharge reports.

    • View analytical test results, such as blood tests.

    • Access imaging tests (note: patients can see the images, but not the clinician’s written report).

    • View vaccine records from 2010 onwards.

    • Check temporary disability information, particularly related to work incapacity.

  • Formalities:

    • Request a new health card in the event of deterioration, loss, or theft.

    • Request a temporary displacement (e.g., if moving to a different Andalusian municipality, patients can choose a primary care centre and professional in the new location).

    • Choose their GP.

(Servicio Andaluz de Salud, n.d)

Challenges and areas for improvement

While ClicSalud+ offers valuable services, it faces certain limitations:

  • Limited Data Source: The platform incorporates data only from public healthcare providers and General Practitioners (GPs), excluding information from other healthcare sources, such as private healthcare providers.

  • Restricted Data Input: Patients cannot directly input their own health data, relying entirely on information provided by healthcare professionals.

  • Lack of Information Sharing Mechanism: There is no mechanism for patients to share their health information with caregivers or family members.

(PKB interviews, 2024)

Published outcomes - statistics

Unfortunately, we couldn’t find any statistics about the use of Clicsalud in Andalucia. If you have access to this information or can put us in touch with someone who has, please contact us at book@phr4gov.org

Screenshots

 

Home page
On this page, patients can request an appointment with their general practitioner, a nursing consultation, vaccinations and administrative procedures.

 

Bibliography

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