Specialty Areas

Patients Know Best (PKB) assists teams across all specialities in providing care to their patients through secure messaging, care plans, a library of content, and questionnaires. This empowers patients to access their healthcare data in their Personal Health Records and communicate with their healthcare team.

In this section, PKB will illustrate how teams utilise the platform in various disease areas and the workflows designed to support both patients and clinical pathways.

For assistance creating a new patient pathway, please get in touch with your Success PM.

Speciality areas

How PKB is being used in different clinical settings to improve patient outcomes and support them to better self-manage their condition while also saving money and clinicians time. Each page includes workflows, content and relevant case studies.

• Appointment Management: facilitating the rescheduling of appointments

• Cardiology: for monitoring conditions such as heart failure and high blood pressure

• Consent: enhancing informed consent before a procedure or operation

• Dermatology: improving clinical pathways for dermatology patients

• Diabetes: used in prevention, early diagnosis, and treatment

• Education: deploying the next generation of medication staff

• eMeet and Greet: notifying patients about their referral status through digital letters, including PKB's enhanced eMeet and Greet solution

• Gastroenterology: allowing patients to track and monitor their IBD condition, reducing hospital stays

• Learning difficulties:

• Maternity: providing expected mothers access to digital care plans, their data, and midwife support

• Mental health: giving services users access to their data via an organisation roll out of PKB and the Severe mental illness

• Oncology: including how Somerset cancer register and PKB working together and oncology consent care plans

• Orthopaedics: used in pre and post-operative, physio and rheumatology

• Outpatient Optimisation: how PKB can reduce missed appointments, reduce phone calls, support the implementation of a digital pre-assessment pathway

• Paediatrics: giving parents access to their child's data and team, including paediatric epilepsy

• Peri-Operative teams: how PKB is used in the time around an operation, including how to do

• Post-operative videos, informed consent and peri-operative care plans

• Patient Initiated Follow Up (PIFU): how PKB supports and empowers patients to manage their own conditions and enables shared data

• Physiotherapy: supporting prehabilitation and rehabilitation pathways

• Primary Care / General Practice: implementation of PKB in GP practices

• Respiratory: providing patients with access to information and data, and improving communication

• Remote care anywhere: various remote consultation tools used by the NHS

• Renal: partnership with the UK Kidney Association allows patients access to their previous and future renal data in PKB

• Sexual Health: reducing clinic appointments and improving patient experience

• Virtual Wards: utilizing PKB for managing patients

• Waitlist Validation: how PKB supports organisations to validate waiting list patients

• Waiting well: prehab, staying well while waiting for surgery/treatment, including resources and information to check the patient’s situation